Delivery & Returns

DELIVERY

The shipment of the orders is released with the transport company 'Speedy' and 'DHL'.  
Our aim is to deliver your shipment as quickly as possible.  
We usually fulfil all orders to the territory of Bulgaria in the next working day and within 3 to 5 business days for orders outside of Bulgaria.  
In case of unexpected circumstances, we reserve the right to deliver the orders within 5-10 working days to the specified address, in case provided address and contact phone number are correct.  
Orders placed on Saturdays and Sundays or on holidays are processed on the next business day.  
In case of untimely delivery, we do not owe a forfeit and the customer has the right to cancel the order.  
All orders to the territory of Bulgaria are shipped with a review and test option.  
The orders are delivered to the address specified by the customer.  
The customer is required to provide access and opportunity to receive the order. 
If access to the specified address is not provided and the customer is not found, the order is considered as cancelled and the Supplier is released from it's obligation to fulfil the requested delivery.

PRICE OF DELIVERY

Delivery costs vary depending on the selected transport service. It is possible to choose between delivery to an office of a courier company or to a personal address. For deliveries with cash on delivery, the cost of the transport service is at the customer's expense. The value of the transport service is paid at the time of delivery, directly to the courier. The value of the service is in accordance with the tariff of the courier company.

Free delivery for orders over BGN 500, with direct payment by credit/debit card.

RETURN OF GOODS

You can return a delivered order within 14 days from the date of receipt. 

Each shipment will be sent with a "Preview/Test before payment" option .Preview/Test option is included only for orders to the territory of Bulgaria. If the delivered goods clearly do not correspond to the ordered goods and this can be established by a simple examination of the goods, you have the right to reject them at the moment of delivery by the courier without paying the value of the ordered goods, and the costs of the return are yours. 

In case you wish to return your purchase, please follow the steps below:

If you placed your order as a guest, you can request a return from the RETURN ORDER button, which is located in the e-mail you received for the sent order.

If you are a registered user, you can request a return by filling in the required fields in our Product Return form here here .

Upon receipt of the order, you will also receive a return voucher.

The return voucher is a Speedy waybill with which you can return your order directly to our address from which you received the shipment. For maximum convenience, the return voucher can be used to send a shipment from an address, office or vending machine, regardless of where the order was delivered. The number of the return bill of lading is written on the voucher, with which you can request a visit by a courier to an address convenient for you to return the shipment, even if the order was delivered to an office.

When you call 0 7001 7001 , you can request a courier and dictate the return voucher number.

In case you cannot find the return voucher, please contact us.

Please email our Customer service department at onlineshop@plmd.bg.

RETURN OF ORDERS PICKED UP FROM A STORE

You can return the order taken from a store within 14 days from the date of receipt, at store from which the order was received or fill out a return request here here .

The return will be approved only under the following conditions:

The 14 (fourteen) day period from receipt of the order has not expired.

The returned order is accompanied by the receipt received when paying for the order at the store. Without a receipt issued by the store, the return will not be accepted.

The goods must be in same condition in which they were received, without being worn (with all the labels belonging to it, without being torn and/or removed). The packaging must be preserved. It must not have been treated with preparations (perfumes, detergents preparations, etc.), that it is not contaminated, damaged or used;

RETURN CONDITIONS

In case of damage and traces of visible wear of the purchase, ONLINE STORE www.shop.plmd.bg has the right to refuse the return of such goods. The customer is not entitled to return swimwear, underwear and jewelry. ONLINE STORE www.shop.plmd.bg reserves the right not to accept the return of these items and not to refund the amount paid by the Customer. For the avoidance of any doubt, when the Customer returns swimwear, underwear, jewelry and glasses, ONLINE STORE www.shop.plmd.bg undertakes to return the goods back to the Customer, with the transport costs being borne by the latter.

The returned order must be accompanied by the receipt received when paying for the order at the store. Without a receipt issued by the store, the return will not be accepted.

The goods must be in same condition in which they were received, without being worn (with all the labels belonging to it, without being torn and/or removed). The packaging must be preserved. It must not have been treated with preparations (perfumes, detergents preparations, etc.), that it is not contaminated, damaged or used.

Returns from different stores that are received individually must be packaged separately with the correct return label for each package.

The Customer service department is open Monday through Friday from 9:00 a.m. to 6:00 p.m.All inquiries and complaints will be processed during business hours.

If you do not receive a response, pay attention to whether it is not Saturday or Sunday or the time you contact us.

Response time may be extended during public holidays or campaigns.

REFUND OF AMOUNT PAID

We will refund the amount paid no later than 5 working days from the date we receive the returned goods.

Refunds are made only by bank transfer, after providing your bank account or we will directly refund the paid amount to your bank card, in case the payment was made via bank card.

In case your payment method is by bank card, the return may take up to 14 days.

You will receive a confirmation email when we refund the amount paid.

In order to refund the amount paid, it is necessary that the returned goods be in the condition they were received, unworn, with all tags belonging to it, not torn and/or removed, its packaging preserved, not treated with preparations (perfumes, detergents, etc.), not contaminated, damaged or used;

Shipping costs for returning the purchase are at the Customer's expense, except in cases where you received a wrong or defective product.